To place an order, you can order through our online boutique. To do this you will need to navigate to a product page and follow the prompt - ‘Add to Bag' button. To further your transaction, you will then have to click the 'Checkout' button on the mini basket or shopping bag page. Alternatively, if you prefer to order over the phone, our Client Service team will be available to help you.
If you cannot find the item, you can contact our Client Service Team through our enquiry form or by telephone.
To place an order with our Client Service Team, please contact us on +33 (0) 6 37 10 32 64 from 10am to 5pm (Paris Time), Monday to Saturday.
If you know exactly what you are looking for, you can search by product name, colour or product reference through the navigation menu. If you cannot find the item, you can contact our Client Service team through our enquiry form or by telephone.
If you have any questions which are not currently answered on our site, please contact our Client Service Team either by using our enquiry forms, or by telephone.
For online: We accept Visa, Mastercard, American Express
For Telephone orders: We accept bank transfers and link payments. We do not take payments by credit cards over the telephone.
When an order is placed, a pre-authorisation request for the value of the order from your bank to ensure the funds are available. When your item is shipped is the point at which we take payment.
Security is our top priority. For more information on this, please refer to our full Terms & Conditions.
All information shared is strictly is private and confidential. At no point will we share, rent or sell your personal information without your prior consent. For more information on this, please refer to our full Terms & Conditions.
If you are experiencing difficulty completing your transaction, there could be a variety of reasons as to why your bank is declining the transaction. Firstly, check that the details you have entered into the checkout match the details on your bank card. If all details are correct, and your transaction is still being declined, you should contact your card provider to give you more information about the transaction.
We currently offer payments to be made in Euro.
Delivery & Shipping
We offer complimentary standard UPS shipping within the EU. Express UPS shipping is also available at a charge.
For complimentary standard UPS shipping is complimentary.
For express UPS shipping within the EU, the price will be shown at checkout.
For complimentary standard UPS shipping within the EU can take around 2 - 5 working days from time of despatch.
For express UPS shipping within the EU can take around 1 - 3 working days from time of despatch.
MOYNAT offers complimentary EU shipping and returns to most jurisdictions. Please note, there are some countries we cannot ship to. Here is the list of shipping countries in EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden hereinafter "the Territory". More details in General Terms & Conditions. For distant sales outside these countries/regions, please contact us via the contact form page.
Yes, we are able to deliver to all addresses that are most convenient to you except PO Boxes. To do this, you need to ensure that during checkout you enter the correct address for shipping which may be different to your billing address.
We are currently unable to ship to PO Boxes.
Unfortunately, online orders cannot be collected from our retail stores.
Once your order has been placed, you cannot change the delivery address. However, should you need to do this, you can call our Client Service Team who will be able to assist further.
Once your order has been dispatched, you will receive an email containing your airway bill number (AWB) and a link to the tracking portal for the courier service being used for your shipment.
If you have not received a dispatch confirmation e-mail, please contact our Client Service Team and they will be able to provide you with further information.
We take matters like these very seriously. If your package shows delivered and you have not received your order, please contact our Client Service Team who will assist you further and raise an internal investigation.
Your online order is insured by MOYNAT during the time it is in transit and until it is delivered to your chosen delivery address. For security reasons, all purchases made on MOYNAT.com require a signature for delivery and this is when the responsibility of the goods is passed to the consignee.
The listed EU pricing for all EU orders delivered to EU countries are inclusive of duties and taxes.
Returns & Exchanges
We want every client to be pleased with their purchase. If for any reason you are not completely satisfied, you may return or exchange your purchase within 14 days of delivery. Please ensure that the items you are returning are new and unused, with all labels, tags and the original packaging intact. Items returned or returned incomplete, ruined, damaged, degraded, soiled or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged.
If the item you originally ordered does not meet your expectations and you would like to exchange the item for another, we are happy to assist you with an exchange. Exchanges are subject to the availability of the alternative piece and adhere to our returns policy. Should the item be of higher value, then we will arrange to take payment for any excess. Similarly, if the item you want to exchange is of lower value to the original piece, then we will issue a refund for the differing value. In order to arrange an exchange please contact our Client Service Team to arrange for an exchange.
Pack the items you wish to return in their original packaging. Items must be returned unused in their original condition ( dust bag, labels, stickers intact with the item)
Attach the pre-printed UPS return label provided with your order to the package. If you are reusing packaging, please be sure to remove or cover the labels from previous shipments.
Organise with UPS locally for a drop off or a complimentary return:
- Please indicate the tracking number on your UPS label when requested in order to ensure a complimentary pick-up.
For any questions regarding your returns, please contact our Client Services on +33 6 37 10 32 64 (Monday to Saturday 10 a.m. - 5 p.m.) or e-mail us at firstname.lastname@example.org.
As soon as we receive your return, and it is accepted, you will receive a confirmation email and we will process your refund request. The refund will be processed to the same payment method used during your initial transaction and will take up to 5 business days to reach your bank account.
Unfortunately, at this time we cannot accept returns for online orders in our boutiques.
If your order has arrived different from what you have ordered or damaged, please contact our Client Service Team who will assist you with your enquiry.
We are unfortunately unable to modify an order once processed. If you wish to cancel your order, please get in touch with our Client Service Team as soon as possible.
When an order is cancelled you may have a pending authorisation which is not an actual charge. Depending on the bank, it can take up to 5 business days for the authorisation to be removed.
If you would like to register an account, you can go to the 'Sign In/Register' section and follow the steps to 'Create an Account' and be the first to received updates from the house.
Click 'Forgotten Password' and follow the steps to reset your password. If you require further assistance, please contact our Client Service Team.
To update your details, log into your account under 'Sign In/Register'.
You are able to shop on MOYNAT.com without creating an account. However, we recommend you register with us for better shopping experience and to keep track your orders and purchase history.
We are available should you have any queries or if we can be of further assistance, please do not hesitate to contact us using any means preferable to you from the options below. Our Client Service Specialists will be delighted to assist you with your enquiries.